Refund Policy

Effective Date: January 10, 2025

1. Introduction

At ExTradeBot, we strive to provide the best possible service to our users. This Refund Policy outlines the conditions under which refunds may be issued for services and transactions conducted on our platform.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Malfunction: If a technical issue or malfunction on our platform prevents you from accessing or using our services as intended, you may be eligible for a refund.
• Unauthorized Transactions: If you notice any unauthorized transactions on your account, please report them immediately. After verification, we may issue a refund for the unauthorized amount.
• Service Cancellation: If you decide to cancel a subscription or service within a specified period, you may be eligible for a partial or full refund, depending on the terms of the service.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: Refunds are not provided for changes of mind or dissatisfaction with the service after it has been used.
• Violation of Terms: If your account is terminated due to a violation of our terms and conditions, you will not be eligible for a refund.
• Completed Transactions: Refunds are not available for completed transactions, including trades and withdrawals, unless there is a proven error or malfunction.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team at support@extradebot.com with your refund request, including details of the transaction and the reason for the request.
2. Verification: Our team will review your request and may ask for additional information or documentation to verify the claim.
3. Approval: If your refund request is approved, we will process the refund within 14 business days. The refund will be issued to the original payment method used for the transaction.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: support@extradebot.com
• Address: Extrade, Houston, TX 77056, United States